How We Work
Cleaning quality drifts. We engineered that out.
Most vendors start strong and slip a little each week, and nothing catches it until a tenant complains. That drift is the industry's real product defect.
The Standard
Cream City is built on consistency. Crews are trained and paid above market, because retention is what makes the standard hold. Documentation is written into every contract. If something needs a second pass, it gets one same day.
The standard you sign for is the standard you get. Every shift, every contract.
Same day
Any miss is corrected same day, no charge.
2 hours
A direct line, answered within two business hours.
Every shift
A photo verified report of what got done.
12 months
Month to month contract with a full year rate lock.
Questions, answered
Things property managers ask before booking.
Any cost or commitment?+
None. The walkthrough and the comparison quote are on us, and the report is yours to keep.
How do you quote?+
By the job hour. Every walkthrough captures the variables that drive the work: touchpoints, traffic, lobby load, restroom count, finish materials, time of day. The number depends on the building.
Are you licensed and insured?+
Yes. Cream City Commercial Services LLC carries $2 million in general liability coverage ($1 million per occurrence), plus workers’ compensation. Certificate of insurance available upon request.
Why two new buildings per quarter?+
We walk every new building and train the crew lead. Two per quarter is the cap that protects the standard at every building we’ve already taken on.
What’s the catch?+
The catch is the price. The rate reflects above market crew pay, a written standard upheld on every contract, and documented work on every shift. We’re priced for property managers who value the standard over the lowest bid.